• Due to the nature of our wigs and hygiene purposes, custom wig units are non-refundable.
• We only accept exchanges if the error is from us. No exceptions.

Shipping Policy.

• Wigs processing time: The average processing time for all ready-to-ship product orders takes approximately 5 – 7 business days.
• Turnaround time for all custom wig orders from our collection is an estimated 18- 21 business days.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
• Swift Delivery to Your Door: Experience premium shipping through our trusted partners Aramex and DHL, with your new look dispatched in just 5-7 business days. Watch the excitement build as your package makes its way to you!
• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
• Track Your Crown’s Journey: Once your order ships, we’ll send a tracking number to your registered email address within 24 hours. Follow your package’s progress every step of the way until it reaches your doorstep.

Custom Wig Construction Policy:

• All custom wigs are exclusively crafted using professional-grade sewing machines to ensure superior quality and longevity. This standardized machine-sewing technique is non-negotiable and applies to all custom orders.
• While we accommodate various style preferences and specifications, our construction method remains consistent to maintain our quality standards and ensure product durability.

Peak Season Processing Policy:

• Due to increased demand during promotional periods and seasonal sales, order processing times may be extended by 2-3 business days. This additional time ensures our quality standards remain uncompromised.
• Standard processing resumes once peak volume subsides. All customers will receive email notifications regarding their order status within 24 hours of processing changes.
• We reserve the right to extend processing times during promotional events to maintain our commitment to craftsmanship and quality assurance. Your patience enables us to deliver the exceptional quality you expect from Astiene.

PLEASE NOTE: ONCE THE SHIPPING SERVICE SHIPS YOUR ORDER, WE ARE NO LONGER RESPONSIBLE FOR ANY DAMAGES DURING TRANSIT OR NON-DELIVERY BY THE SHIPPING SERVICE. IF YOU DO NOT GIVE US THE CORRECT ADDRESS, WE ARE NOT LIABLE FOR REPLACING YOUR ITEM.