ALL OUR SALES ARE FINAL.
Due to the nature of our wigs and hygiene purposes, custom wig units are non-refundable. We only accept exchange if the error is from us. No exceptions.
ALL CUSTOM WIGS ARE CREATED ON A SEWING MACHINE
• Shipment and processing time: Processing time for all ready-to-ship product orders may take 5 – 8 business days.
• Turnaround time for all custom wig orders from our collection have an estimated 18- 21 business days.
• Shipping for all items take an estimated 5-7 business days via (Aramex \DHL).
• SALES MAY EXTEND PROCESSING TIME.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
• Tracking number will be sent to your registered email address, shipping details will be updated after 24 hours of shipping.
PLEASE NOTE: Once shipping service SHIPS YOUR ORDER WE ARE NO LONGER RESPONSIBLE FOR ANY DAMAGES OR NON-DELIVERY. IF YOU DO NOT GIVE US THE CORRECT ADDRESS, WE ARE NOT LIABLE FOR REPLACING YOUR ITEM.